TERMS & CONDITIONS

Definitions
For the purpose of these Terms and Conditions, the following definitions shall apply:

‘Us’, ‘We’, ‘Our’, Hypo Solutions Ltd , hereafter referred to as HSL.

Introduction
Please read these Terms & Conditions carefully before using this website, which is operated by Hypo Solutions Ltd. (Reg No.13351591) By accessing our website, you consent to being legally bound by these Terms and Conditions. Our VAT. Number is 381 2655 91

Ordering
When you place an order for a product listed on our website, you are agreeing to purchase it subject to these Terms & Conditions. We will send you an e-mail to confirm that we have received your order, although this does not necessarily mean that we will be able to meet your order and we reserve the right to cancel an order at any time without giving a reason. If the product is not available, we will let you know when we expect to be able to complete your order by e-mail. All new orders are deemed as an individual.  For the avoidance of doubt, order acceptance and completion of the contract will take place on the despatch of the products you have ordered.

Payment
Payment for goods purchased on the website will be by credit card (MasterCard, Visa Credit) or debit card (Visa Debit, Maestro (Domestic), UK Visa Electron, American Express, Maestro, JCB), and will be debited on the day of order by HSL , although the  To ensure that online shopping is secure your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your card issuer may also conduct security checks to ensure it is you making the order.

Pricing
All products offered for sale on this website are shown EXCLUSIVE of VAT (at the current rate), and are displayed and charged in £GBP. We will always try to ensure that the prices shown on the website are accurate, but in the unlikely event of an error occurs, we will cancel the order and you will receive notification via email and your payment will be refunded in full back to the original payment method used. We reserve the right to issue a full refund up until the point of delivery and if we are unable to contact you, the order shall be deemed as being canceled.

Delivery & Shipping
You will be notified automatically of any delivery costs that may apply before you submit your credit/debit card details based on the shipping address that you have supplied. Please note that we require a signature upon delivery of your order, and that we cannot deliver to multiple/alternative addresses in the event of you not being able to take delivery at your primary delivery address as stated on the order.

You must check the goods and record on the carrier’s manifest if there is any damage to packaging failure to record any damage will result in subsequent claims for damaged goods being refused.

Delivery times are dependent on the product ordered as certain products may be shipped directly from our suppliers. We ship on a 7-10 day service for larger/bulky items where we may have to use a specialised carrier service. Orders for delivery to outlying addresses (certain parts of Scotland, Wales, Devon & Cornwall) may take longer to deliver please contact us PRIOR to placing your order if you wish to know the delivery service we will use for your order. It is Your responsibility to ensure adequate access for the carriers, and the delivery service is kerbside only. Please note also that shipping times are approximate and we can in no way be held responsible for delays caused by third parties, such as suppliers or carriers, nor any consequential loss incurred. Please contact us prior to ordering if you require delivery on a particular day.

Refunds / Returns Policy

We only refund outbound carriage in line with Distance Selling Regulations or if the item was incorrectly shipped or was found to be faulty. Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Please note we do not advise customers of receipt back into our warehouse. In the case of incorrectly delivered or faulty items return carriage will be refunded but if a priority courier is used then only a reasonable sum will be refunded.

It is necessary for you to contact us in advance of you returning an item. If you decide to return an item then you may return it to us at your own cost, alternatively, we can arrange collection by our own carrier at a cost of £85 per consignment. This is purely to cover the cost of fuel and the driver’s time.

Off the Shelf Stock Items– Under the Distance Selling Regulations, if you buy items from our physical stock either online or by phone, your consumer rights entitle you to a full refund. If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 days after the day on which you receive the Products. A further 14 days is then allowed for the return of the goods. The goods must be returned in their original resalable condition and it is your responsibility to make sure the goods are received by us and any cost of returning the item is covered. Upon receipt of the goods, a full inspection will take place to ensure the goods are in a resalable condition. Once these checks have been made a full refund (including original shipping costs), minus any collection costs (where applicable), will be issued by the original payment method. Any goods returned with a diminished value as a result of use may incur a deduction charge from the refund.

If you have ordered from our Stock Items then you have the right to cancel your order at any time prior to delivery. All you need do is advise us by getting in contact with us by emailing info@hyposol.co.uk.

Damaged Items– You must notify us in writing and return the item within 30 days. The item must be returned for a full refund to be given. In the case of a faulty item being received, we will reimburse the delivery cost in returning the item to us or we will send our own courier to collect it directly from you.

Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of these goods. You will receive an email advising of the refund but please note it can take your card issuer a few days to allocate the sum in question back to your account. This time frame is outside our control and dictated by your card issuer.

Returns Address:

Hypo Solutions Ltd.

Gisburn Road

Bolton -By- Bowland

Clitheroe

Lancashire

BB7 4NP

General Information

This website may contain links to other websites, which are not under the control of HSL and are not maintained by HSL these links may be provided for your convenience and we are not responsible for the content or function of these sites.

Please ensure that you read any instructions, manuals, or user documentation supplied with your product HSL, is not involved in the manufacture of products, and as such can offer no advice on their usage or operation.

HSL, will not be liable in any amount for failure to perform any obligation under this agreement if such a failure is caused by the occurrence of any unforeseen event beyond it’s reasonable control including without limitation Internet outages, communications outages, fire, flood, act of God, war or civil commotion.

Subject to the aforesaid, to the maximum amount permitted by law, HSL  excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect, or consequential loss, whether or not such arises out of any problem you notify to HSL and HSL  shall have no liability to pay any money or compensation, including without limitation, all liability in relation to;

• any incorrect or inaccurate information on the website
• any interruptions to or delays in updating the website.

any loss of profit wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. the availability, quality, content or nature of any of the other sites that are on the internet that HSL  link into, which are owned and operated by third parties (external sites) and websites that are located on or through any external site nor for any transactions involving external sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or Webmaster for these sites if you have any concerns regarding such links, web site or transactions.

HSL  may change or withdraw any part of it’s website at any time or may refuse you access to the website at any time if we consider it necessary, we may also terminate this agreement and immediately remove, cancel, or suspend access to and use of the website upon any breach of these Terms & Conditions whatsoever.